This link explains in detail: http://support.microsoft.com/kb/314868 You need to run CMD in windows. Go to start run and type cmd or on windows 8 just press start button type cmd and press enter. inside cmd type Code: tracert 220.127.116.11 This will take a couple seconds to trace out the path from You to the Server Right click "Select all" then press Ctrl-C to copy. You now have the information you can paste into email or forum report. If you are having latency issues this information will allow us to tell if it is something we can work to fix or if it is your connection. We are always glad to help you can email Support@idleserver.com for any support related concerns.